Terms of Service

These terms are the agreement between you and Topups.lk. They apply every time you visit the site, create an account or place an order, so please read them before you buy.

1. Who we are

Topups.lk is operated by [Registered company name], [company registration number], of [registered address], Sri Lanka. “We”, “us” and “our” mean that company. “You” means the person using the site.

2. Accepting these terms

By placing an order you accept these terms, our Privacy Policy, our Refund Policy and our Cookie Statement. If you do not accept them, please do not use the store.

3. Who may buy

You must be at least 18 years old, or have the consent of a parent or guardian who accepts these terms on your behalf. You must be buying for yourself or as a gift, and the payment method must be yours or used with the account holder’s permission.

4. Your account

You may check out as a guest, but an account keeps your codes and receipts in one place. Keep your password to yourself; you are responsible for what happens under your login. Tell us at [email protected] if you think someone else has access. We may suspend or close an account that is used for fraud, for resale in breach of an issuer’s terms, or for abuse of our staff.

5. What we sell

We sell prepaid digital products: mobile reloads for Sri Lankan operators, prepaid payment cards, retail and entertainment gift cards, and game credit. We are a reseller. The value on a voucher is issued by the brand named on it, and how it can be spent is set by that brand, not by us.

6. Prices, fees and currency

All prices are in Sri Lankan rupees and include any taxes we are required to charge. A service fee may be added at checkout; it is always shown before you pay. Prices in US dollars are shown for guidance only, use an exchange rate we set manually, and are not the amount your bank will charge.

We correct pricing errors when we find them. If a product was listed at an obviously wrong price, we may cancel the order and refund you in full rather than fulfil it.

7. Placing an order

Adding a product to your cart is an offer to buy, not a contract. The contract is formed when we deliver the top-up or the code, or send you an order confirmation, whichever happens first. Until then we may decline an order — for example if stock has run out or a payment fails a fraud check.

8. Payment

Payments are processed by PayHere. We do not receive or store your full card details. If your payment is declined, no contract is formed and no product is delivered.

9. Delivery

Mobile reloads are sent to the operator within seconds of payment. Voucher codes appear on the confirmation screen, in your account, and in an email to the address you gave. Delivery is digital only — nothing is posted.

If a code has not arrived within 30 minutes, check your spam folder and then contact us. Delays occasionally happen when a supplier’s system is down; we will either deliver or refund.

10. Getting the details right

You are responsible for the mobile number, operator, platform and region you select. Digital delivery cannot be reversed, so please check these before you pay. What happens when they are wrong is set out in the Refund Policy.

11. Third-party terms

Vouchers are governed by the terms of the brand that issued them, including any expiry date, minimum spend, country restriction or account requirement. Reading those terms is your responsibility. We are not the issuer and cannot change how a code behaves once it is redeemed.

12. Acceptable use

You agree not to:

• use a payment method that is not yours or that you are not authorised to use;
• buy for resale where the issuer’s terms forbid it;
• use bots, scrapers or automation to place orders or harvest content;
• attempt to break, overload or gain unauthorised access to the site;
• use the store to launder money or to fund anything unlawful.

We may refuse service, cancel orders or close accounts where these rules are broken.

13. Fraud checks

Some orders are held briefly for review. We may ask for proof of identity or proof that the payment method belongs to you before we deliver. If we cannot verify an order, we cancel it and refund the payment.

14. Our content

The layout, text, graphics and code of this site belong to us. Brand names and logos belong to their owners and appear here only to identify the products we sell. You may not copy the site or use our name in a way that suggests we endorse you.

15. Availability

We try to keep the store running at all times, but we do not promise uninterrupted service. We may change, suspend or withdraw any part of the site or any product without notice.

16. Liability

We are responsible for delivering what you bought, and for refunding you when we cannot. Beyond that, and to the extent Sri Lankan law allows, our liability for any order is limited to the amount you paid for it. We are not liable for indirect losses, lost data, lost profits, or for the way a third-party issuer runs its own service.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud.

17. Complaints and disputes

Write to [email protected] first. We answer every complaint and most are resolved within a few days. If we cannot agree, you keep your rights under the Consumer Affairs Authority Act.

18. Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute arising from them.

19. Changes to these terms

We may update these terms. The version that applies to your order is the one published when the order was placed. The version date is shown below.

20. Contact

[Registered company name]
[Registered address]
Sri Lanka

[email protected]

Version date: 24 August 2026