Once a carrier credits a number, the transfer cannot be reversed. The credit belongs to that connection and neither we nor the carrier can pull it back. Please check the number carefully before you pay.
If you have not paid yet
Go back and correct the number. Nothing is sent until payment clears.
If the order is still pending
Contact us immediately with the order number. If the reload has not yet reached the carrier we can sometimes stop it. This window is short, often under a minute, so speed matters more than a long explanation.
If it has already been delivered
We cannot recover it. If the number is one digit off from someone you know, it may be worth contacting them directly.
Avoiding it next time
- Paste the number rather than typing it where you can.
- Check the network shown on screen matches the recipient network. A mismatch is often the first sign of a wrong number.
- Read the number back once on the confirmation step.